Refund and Return Policy

Effective Date: December 12, 2024

At Sikoni, your satisfaction is our top priority. We strive to provide exceptional customer service and ensure that every piece of jewelry meets your expectations. If you are not completely satisfied with your purchase, we are here to assist you with our Refund and Return Policy, which outlines the steps and guidelines for returning or exchanging items.

Please review the following terms carefully before proceeding with a return, refund, or exchange.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • The item must be returned within 14 days from the date of receipt.
  • The item must be unworn, undamaged, and in its original condition with all tags attached.
  • Items must be returned in their original packaging.
  • Customized or engraved items are only eligible for return or exchange if they are defective or if an error occurred during the customization process.

If the item was purchased as part of a sale or promotional offer, returns may be subject to additional restrictions.

2. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our Customer Support Team:
    Email info@sikoni.site or call (631) 204-1394 to request a return or exchange. Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

  2. Wait for Confirmation:
    Our customer support team will review your request and provide instructions regarding the return process. You will receive a return authorization email with instructions and a return address.

  3. Pack the Item Securely:
    Ensure that the item is securely packaged and includes all original packaging, certificates, and tags.

  4. Ship the Item:
    Use a trackable shipping service to return the item to the provided address. Sikoni is not responsible for lost or damaged returns during transit, so we recommend using a carrier with tracking and insurance.

3. Return Shipping Costs

  • If the return is due to a customer’s change of mind or ordering mistake: The customer is responsible for the return shipping costs.
  • If the return is due to a defect, error, or damaged product: Sikoni will cover the cost of return shipping.

Please contact our customer support team to confirm whether your return is eligible for free return shipping.

4. Refunds

Once your returned item is received and inspected, Sikoni will process your refund in accordance with the following:

  • Refunds will be issued to the original payment method used during the purchase.
  • The refund will include the product amount only, less any shipping and handling costs unless the item was defective or incorrect.
  • Please allow up to 7–14 business days for your bank or financial institution to process the refund after the return has been approved.

Please Note: If your return does not meet the conditions outlined above, we will notify you that your request has been denied.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately (within 7 days of receipt) with the following information:

  • Your order number
  • Clear photographs of the damage or defect
  • A description of the issue

Upon verification, Sikoni will provide instructions for returning the defective item and will issue a replacement or a full refund, as per your preference. In this case, Sikoni will cover the return shipping costs.

6. Non-Returnable Items

Some items are not eligible for return or refund unless they are defective or incorrect. These include:

  • Customized, engraved, or personalized items unless the mistake was on our part.
  • Items that have been worn, altered, or damaged after delivery.

If you are unsure about your return eligibility, contact our customer support team for assistance.

7. Exchange Policy

If you wish to exchange your item for a different style, size, or design, you may do so under the same conditions outlined in the return policy. Once we receive the original item and verify its condition, we will process your exchange by shipping the new item to the address provided.

Please note: Exchanges are subject to stock availability. If your desired item is out of stock, we will contact you with alternative options or proceed with a refund instead.

8. Contact Customer Support for Assistance

If you have any questions about your return, exchange, or refund request, our customer service team is ready to assist you:

📧 Email: info@sikoni.site
📞 Phone: (631) 204-1394

We are committed to ensuring a positive experience with every purchase at Sikoni. Your happiness is our success.

9. Exceptions to This Policy

While we strive to accommodate all requests, we reserve the right to refuse returns or exchanges that do not meet the conditions outlined in this Refund and Return Policy. If you believe your situation warrants an exception, please contact our customer support team directly.

10. Policy Changes

We may update or revise this Refund and Return Policy from time to time to reflect changes in our services or customer needs. Changes will become effective on the date of posting. We encourage you to review this policy periodically to stay informed about your rights and responsibilities.