Sales Policy

Effective Date: December 12, 2024

Welcome to Sikoni! We are dedicated to providing you with exceptional jewelry, outstanding service, and a seamless shopping experience. This Sales Policy outlines the terms, conditions, and guidelines related to purchases, payments, orders, and other aspects of your transaction with Sikoni through our website https://sikoni.site.

Please read this Sales Policy carefully before placing your order to ensure a smooth and transparent shopping experience.

1. General Terms

Sikoni is committed to providing customers with high-quality jewelry and services. By placing an order with us, you agree to comply with the terms and conditions outlined in this Sales Policy. This policy applies to all purchases made on our website and through direct communication with our team.

We reserve the right to update or revise this Sales Policy at any time, and changes will take effect immediately upon publication on our website.

2. Placing an Order

When you place an order with Sikoni, you confirm that:

  • The information provided during checkout is accurate, including your name, billing address, shipping address, and payment information.
  • You agree to the terms and conditions set out in this Sales Policy.

Orders may be placed through our website or by contacting our customer service team directly.

3. Order Confirmation & Processing

Once you have completed your purchase, you will receive an order confirmation via email. This email will contain:

  • Your unique order number
  • A summary of your order
  • Confirmation of payment (if applicable)

Please review your order confirmation to ensure all details are correct. If you notice any errors, contact our customer service team at info@sikoni.site or call (631) 204-1394 immediately.

Orders are subject to processing, and you will receive a shipping confirmation email with a tracking number once your item has been dispatched.

4. Payment Methods

We accept the following payment methods to ensure a convenient and secure checkout process:

  • Major credit and debit cards: Visa, MasterCard, Discover, American Express
  • PayPal
  • Other secure third-party payment processors

All payments are processed securely through encryption to protect your financial information.

If you encounter any issues with payment processing or need assistance with your transaction, contact our support team directly.

5. Order Cancellation

If you need to cancel your order, please contact our customer support team as soon as possible. We can only cancel orders that have not yet been processed or shipped. Once your order has been shipped, cancellation will not be possible.

To request a cancellation:

Please note: Cancellation requests are subject to time constraints, and we will make every effort to accommodate your request.

6. Shipping & Delivery

We aim to ensure your order is delivered as quickly and securely as possible.

6.1 Shipping Timeframes

  • Domestic Orders (U.S.): 3–7 business days
  • International Orders: 7–14 business days (depending on the destination country and customs clearance)

Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

6.2 Shipping Costs

Shipping costs will depend on your delivery location and the chosen shipping method. These costs will be clearly outlined during checkout.

6.3 Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact our customer service team immediately. We will investigate the issue and determine the best solution, which may include a replacement, credit, or refund.

7. Pricing & Taxes

All prices on the Sikoni website are listed in U.S. dollars (USD). Prices are subject to change at any time but will remain locked in at the time of your confirmed order.

Taxes are applicable as per the laws and regulations of your respective state or location. Applicable taxes will be calculated and applied during the checkout process.

8. Promotions & Discounts

From time to time, Sikoni may offer promotions, discounts, or special offers. These promotions may be subject to specific terms, conditions, and expiration dates.

  • Discounts cannot be combined with other promotions unless specified.
  • We reserve the right to modify, cancel, or limit any promotion or sale without prior notice.

Stay informed about our latest promotions by subscribing to our newsletter or following us on social media.

9. Return & Exchange Policy

At Sikoni, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may return or exchange your order under our Refund and Return Policy [link to the Refund and Return Policy].

Key points include:

  • Returns or exchanges must be initiated within 14 days of delivery.
  • Items must be unworn, undamaged, and in their original condition with tags intact.
  • Certain items (customized, engraved, or altered) may not be eligible unless defective.

All returns and exchanges must go through our returns process. For any inquiries, contact us at info@sikoni.site or (631) 204-1394.

10. Customer Support

Our customer support team is available to assist with any inquiries, concerns, or issues related to your order, payment, delivery, or return.

Contact Information:

📧 Email: info@sikoni.site
📞 Phone: (631) 204-1394

We are committed to ensuring that your shopping experience with Sikoni is as smooth, secure, and satisfying as possible.

11. Limitation of Liability

Sikoni is committed to maintaining the highest standards of service and quality; however, we are not liable for circumstances outside of our reasonable control, such as:

  • Delays in shipping due to weather, customs, or other unforeseen issues.
  • Errors in customer-provided shipping information.

Sikoni’s total liability is limited to the purchase price of the product or service in question.

12. Acceptance of Terms

By placing an order with Sikoni, you acknowledge that you have read, understood, and agreed to this Sales Policy and all its terms.